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Remote Working with Lauren Fearn from Zapier

ABOUT THIS EPISODE

Remote working masters Zapier had never had a 'bricks and mortar' office! They're dream team all work remotely across the globe. But what about making friends, growing a culture, collaboration? Find out how they do it with Lauren Fearn, Senior Manager - Global Core Support, and her discussion with our own Allegra Chapman and Mo Kanjilal on episode 1 of our second season of Reimagination at Work!  

Find out more about Lauren on LinkedIn: https://www.linkedin.com/in/lauren-fe... Find out what we're up to at Watch This Sp_ce: https://www.watchthisspace.uk/

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...people being packed into paces togetheras as at least Party intributing to a second spit, not an everybody higher,but it's just yeah very shortplaces apprised yeah, Yeah Welle, O untiltweive Nigt an and U saidnow kind of making a reajutment wats. He feard othepeople that he said it has omready working a me and my husband has beenchallenging because we've been and ecause woe goe as the main reason really harwo. But at the same timethere Rayas Ben Fite the day AFSER Canyou. We do have a better work likebalance and we cand be more productive because we've Gote Ino spaceto readbacisonal things and Nthe Mori fell you KNOFOR, so many people Isreay Perfestan environment, and itopens up so many more possibilities wor than to be able to work because theydon't have to worry about trouble. They do't have to worry aboutaccessibilities get into an office; they don't have to worry about school,runs and timing around that hat o these things on opens upsommal popibiditiesfor people, so I think we would reaby S, see the government leading would notRealy Limited unthe sounding of working T.everybody hals been anoug as to do it yeah. Then now we have toum no have toreembrace. I go again say we should call somenow when he a bedoing it allthe way through and Alwa did very nicnt todayest. He is Norinfanfrom Zapia. I Ar Romate company that had an office N and they are base inAmerica birts with people all around the world and everybody worse Rommatesand they have been wayhad M on e, Say TherExactto do the Ron thing say I lorn welcome to you REMU, so Yo Noiok, her in your Rol Yeah, imHavyon, so yeah, I noaovousy. So I am a senior manager, its ape, and I startworking it's aper about three years ago, managing the Youre at mid Eastan Africa,CON bronch o Ar Customas supporteen and moved to senior manager about sixmonths ago to take over arunning all of oof course spport. So caurse support isbasically our free users are an starter customers, our professional teplancustmos, an Ar triused as well Um and ZAP. You basically the best way todescribe it is like a web based productimity engine that helps youkinnet aps together an so you can connect like quite a lot f.people connect like fase Wi Lee ads too their emails, for example. So you cancavually sent you and things like that N, so kind of helped. It ought to makelots of the boring stuff. Noboy was to interesting and then I guessomy mostquestion for you Isa. We used to weat together as e Saing earlier we onlyoverout fo, maybe a Mol maximember that...

JAL was every day in your fice and OMaye decides to company. That is a hundred percent ritworking. So I thinkthe thing that drew me first- and I think this is the thing that draws pquite a lot of people when they think or romote working is that kind of likedigital, no mad lifestyle o like travel, and that was the thing and my husbandwhos my onpace. At the time we ere, like Oh we're, going to go and travel'Gonto go driving and stuff like that and m very quickly kind of tite torealize that that is that's Grat, but also what ended up happening was thatwe couldn't move out of writing as we were iwas't working there anymore andhe workd sort out in the country size. So we could move out or Brite. I Hasheby a house on. We end not moving to the birds instead of doing the travel thing,but that was actually really nice because we could have her own space,much bigger N, smalles, seaside town, which was reallyreally lovely, so that was kind of interesting. I didn't expect that tohappen so quickly and the other thing was. I reallywanted to like prioritizent myself, ND and my own. My home life- and I found Itout- I loved working in an office, but I did find it quit hiring. I found itvery, very tiring kind of every single day being relised people, and I didn'treally know that about myself until I've been working. You K in offices forCormibal six years that notitl as iacane figure out. Why I say when M,when I got the job as Apper, you know I was kind of like Oh, this isCoan, be so great. This is going to be so amazing and it was a real kind of massed Chan, Tosimoiuno th. The officewe used to work in was like eighty people, cuge open plan, Notun to belike in a desk. In my tiny little fat Briting was a huge change, so it wasthe reason why I wanted to do. It was because of no kind of low of digitalnomatism butshe ended up duing the Settin down thig, which has been reallynice. He C T to that change ECAUSE. She saidits quite big sqwish to go from a huge office, Bolat people to Sunytingonyouary and how how di Ho fi out wellno some people kind of send to me.Oh, how? How are you going to find it because you know Youre, quite sentiabl,Passon and everything and- and I was kindo like I don't really know- to behonest, I honestly don't know how it's going to go a d. It was actually fine.The thing that I cindo found out about myself was that once I have less ofthose distractions of like, can we just chap out this o? Do you mind if, justcoming to this meeting, I was just I felt super predocting, Lokin Ge, somuch stuff done. A asall figured out that I cquite liked my own company andto just be able to crack on so the change was something that I was kind ofo apprehensive about, but it turned out to me quite great really. The onlything I do really miss is like going for the Pubo o Friday, because youdon't rea how many wants to do that wit wher. My husband gets home from WACI'mlike Tei, so Openovi that on is the...

...officer Larn and I used to work in.There was a real tradition over Paonridayeah, a t asthas, actually howI met my now husband by going to the publicic Friday after work yeah, and Ican probbly guess which carp that was O lit. SHAE Matsg, I woul't o e on Friday, astermagic anso much fun such a great place to work andon the culture as well yeah. So then E do want to ot here now theydo things. I've got lo questions about idon things, but in h was it like doinga company where there isn't an office? You go to star a like howing Fra Senseof belonging, Tenlo all ove the face? Yes, so it's it's something that I haskind of really evolved in the three years that astarted as Zappier, becausewe've gone through massive massof growth in the past so three years, andso when, when I first Wen the company, we didn't have lots of onboarding andthings like that. We had uawording that was ver specific the tea, but we didn'thave anything that was a onmorting you in to the company necessarily so one ofthe first things that happens now when you join the company is that you illput into onmorning for a week, which is with a couple of other people,whoejoining the company at the same time, and you learn about like ourculture and about our company objectives and all the things that youneed to know like way. We communicate a we've boght Lockan into BOCKD AC INCON.That's KINDOF, like a firehose of information that you have to solve,adapt to, and so you learn all about those tools and everything that willhelp you be successful and in terms of kind of like specific things for ourteam, an Art Bosto is K, keep e port weird, which sounds very kind ofgeneral, and we don't really have it's Supid to find, but its something thathas allowed us to like really lean into everybody, Beeng themselves andeveryone jus like true to being on and silly and working hard Bu, also beingready, Wen e fun open with one another. I say: That's a big, a big one for usthat, as we've kind of grown into a bigger team ore about fifty people nowum, we need to bear to find that Ubecase as you get figure, it coald bepardon to become kind of present in a team of that kind m. A couple of thingsyou do is when you hit the six month mark everybody gets a growth plan,that's foughout the whole company Um, and I just I love that about Zappy,because I think that that's a way to really know where your impatlies as Tso,you know where you live in this in this napper world. Quite often when you're anew person and it's premote and there's like three hundred and fifty peopleworking it e company its kind, it can be a little bit unclear of where youfit in this. In this whole new space that you're alk into so having that andhaving a manager to help you guy help guide you on areas that you canoptentis that you can take up. That relencity of both plan is somethingthat we pretty came on: making cother...

...every paski access to ndthe e PS survey,i'msure everyone company CIME, has an MPs survey, but that I would say islike the people oxes Oscars. I reckon lit TNO biger end of the year, becauseit's something that really sets the course for all of our inclusion efforts.You know it's Allwell in good to craing a plan around inclusion, but it is notrelated to l the feeback that you're getting it. Doesn't it's not going tobe supert meaningful, so that really helps us to understand where we're notdoing the best or well. We can prove, and so a lot of our plans areformulated around that we just did that we did twice a year, and so that'salways really exciting time to see the results of that and that gets sharedwith everybody at the company. So that's always be really cool and en the last thing that contominesRoun stocial events- and this has been quite awhat- a big thing for as at themoment, even Thaugh- we can't have any retreats. That's how we corely connectsay we usually have three matrits a year, two, the two whole compyMetreatsan, then one teame tree am not being able to do. That has meant thatthere has been we haven't been able to like have fun together as much so. Anthe team needs have organized avents like coffee mornings and and lightningtalks where people can talk about. You know whatever they want really butstuff. They know or stuff they've learned we're doing Apaquiz in a few weeks orduing. The career's week thing rendy for twenty twenty one say just tryingto create oppotunities for people to see Chon's faces and and the biggestthing for that is to try and do it with times ons Tae Overlap, which is verydifficult because you don't want to make people stay late or go up earlyand you don't enwant to Aquiz at like seven AFOR, some people, so Youre Gontoget it right. He a to hear about THC coridinating.What of these different tires? I ended making sure they, you know kind ofmaking it work for everybody, yeah. That's a really e question, like thenumber one tooll that I swearby is this an is this little atcled Tima Date Marand there's a competing which it so you can 'cause. Sometimes it's easy to talkabout times, ins ad everything, but when you actually see that all thesetimes I le laid out next to each other. It really makes you aware of howdifficult it is to schedule these kind of things. So for anything that weschedule there has to be multiple all this, so we have like two big teammeetings a month: One forl Um East Coast: U S and you a Relese in Africaand then we have one for Apac and for West Coast and that's the kind ofgroups that we bucket into so that we can make sure everyone gets the samething really. But it is a shame because it's vering rarethat folks im like earlier me, don't really get to see a lot of people inwhat coast, and things like that. So sometimes there'll be things where wemight have to as managers CI o take off the team and runnelate meeting orwhatever or ask people to stick around, but all of those things are very muchoctiona Te Sofi t feels like it spit too much EPOS, especially now, giveneverthing that's going on and that's...

...toty pin too we not like Hain us. I Gin sa about Afi a meatings that you joining women whatevr te you are using mesins.I myself find that wort draining when ya one after another. It's a hay handleiye o they like limits, urround Howman, they yo have a week Etceta. Yes, sothere's two things that have been completely like fundamental to my usageof zoom, not just in everything's, going on the whole time of e binutesappier. The first is do't ever Schedurle angything back to back alwaysput at least a fifteen minute meeting in between zing I drink an whatever Um,because if you, if you do it a thirty minute between those meetings, thattime will just disappear. But if you leave nothing you'll like watching theclock at the end of that meeting, an can be quite trestful, so that is, I would definitely make monputting fifteen minutes in between each zoo meeting that everybody has and thenthe other is. If 'cause I manage two people in Australia and one person inPortland in the: U S so very early, very lat and ther. I have had hemreally its takiit's taking me a long time to figure out the right schedulingto get to see everyone, because, though, I would try and see all of those peopleon one day, and that was just awful, because I was ind oncles from seven antil seven PM, and then I'm like what a I fom terrible on Tosdaer whatr. So now I kind of have a bit I splitweek where Monday is kind of Te Normal Day. Tuesdays and Wednesdays areearlier days for me and then Thursdays or later so stot, I dao, but later anFenshi o later n and that works really nicely, because I'm not trying to doeverything you know at once. 'cause, it can very quickly at work. My faners cancome and stap very quickly when you're working from home, yeah for sure, say, Wheen has been gingon, because my eare getting very right aawy about like on an Keyi, I g ack onTe ofice Goakin immediately. I think we ere ready Otosay, we D know Yo shouldbe OBE bisine. No, it's already a good idea. I at U kind of Reay Boering to you thanhearing them say everyone's got to pe in the offits. Why? Who are you at work?It really has made me just kind of hard like a bit of wakeup call about the eoffice culture and the fact that you know I is. I understand why it's there,but I do think that UN companies should have some very flexible policies aroundit about having people wet from home some days a week, Comin meetingswhatever it is because I I generally feel ap my whole life has changed fromworking remotely. I feel like I'm able to sort do the boring things in my lifewithout e, impacting my work now doing their kind of anulting stuff I's supereasy and doesn't feel stressful. I'm not spending my weekends doing thingslike washing and tiding up, because I have knowdo that throughout the day oran take a lunch brea, you can do it...

...then m. So that's been really many big,so yea it. It is battling to me why you would spend a lot of money on an officepace when that infrastructure could be used to create a really really strong,mazing remote team that opens up soly opportunities for- and you know, peopleacross the country across the world to join the business as well. So, yes, itsdefinitely baftling. So it's it's Soso interesting when kindof going throughthe very when the height of the lockdownas happening and people arekind of saying to me. Oh, what's going with you and I'like, everything isexactly n, the Sam and obviously I'm superlucky to be ableto say that and- and you know lot, people have had real, really difficultexperiences and everything, my husband being one of them who's, ulemployed, soie felt very lucky to be able to have like a stable situation going on and during that time, so yea. I I justthink when my work is the future I think is so so beneficial to companiesAnto to people's mental health and and just sh really shows that actuallyyou're important as a person rather Hanyou, just like come to this officeand do the thing that you could have done at home. Yeah for sure. I think alot of companies are struggling with how you an do you think they sr you all need to bein the same building for so I think it s around things like building theculture. Some of it is around Sime Cind of command, Er control. Seeing you saitt you des The white man of hours day, but I guess what I'm interested in ishow saped its across things. Like a company strategy and I beepunderstanding what they par overnight, put up development and how do they hando kind of things t that's a great question cause we just going into morplanning at the moment. So for t three months towards the end of the year weget read ee, heavy and to planning, and that is like a cross company thing.Everybody's involved and it's really fun actually. So the way that we kindof the way that it usually works is that the execive team will going havekind of an offside and then they will and come up with some Rehigh Lebelepans and things that they want us to focus on for the next year and thenwe'll take that away. Ou ow get made into specific lindot projects andinitiatives, and this year we've come up with different thenes and for eachof the teams to focus on and we've just might mactin just wrapped up about fourweeks worth of being back every single week there was a different topic beingtold by in two meetings M and everybody would cinket their feetback about likethings that went working or things that we should do. I thinks we should trythings o'bescene else where and then what will kind happen there is thatWeill reduce those into the highest priority, bigs impact things that wecan do next year and then will consolidate that with the rest of thecompany, and this whole process is completely transparent. So we e post itevery everywhere til but planning all the time. I'm actually bit tired ofhering myself to Ma y, and so we have. We have an internalblog call ASINC, and so any big company...

...announcements get posoal that log andeverybody gets tugged in it. So it's like this is a thing this like required.Reading. Basically- and we have we use codaralov, which isa really e great tool, UN a documentation, so there's a look.Different codedokster are kind of going roun at the moment with everybe's plansand our code. Dok Is completely open to comments from everyone on the tea sadereprasing our themes and now they're open for everybody to Sorsay, HeisNanidea. I half about this, and so the playing process is really enjoyable andonce we kind of get to the end of that me tat stuck a big or hands meeting andwe talk about Oud frands. By that point, an everything will have been discussed.What kind of previous so there's NO SURPRISS! It's not it's not like a bigdramatic kind of reveal is just like everybody knows where we're just ho aOT conversation about it. So it's just really important to be supertransparent about what you're up to and if you think that Youre thosesomeonesaid this to me, tha death t was really interesting. 'cause. I kept saying thatIVE FELT IK CAS over Communicatin OAS, like theeyou'll, neverovercommunicateing, even if nobody kind o car, wlike, you're saying or isSashey, I s it's important to just put it out that sort of thing. So that'sbeen a great kind of reminder for me to just be fine with prings stup out thereand if it doesn't get it lots, fof, engagement or anthing to be ocame withit, because at least it's elder iis is thereforagee to see so tet o ets areacan tools that areused to do broidmakbut. You got to wait: Til Yeas to clamorate with each otheryeahyes. The most important torls for thispaning process has been a nural which is OK boards, software, which is reallyreally nice to use for, like callabrating ideas on Coda, which isgreat for documentation and coand having everything written down. Sopeople conview all replans in one place. We seemes Google doks for that, but itjust feells very separate, whereas coderit has Ako last menu andeverything, so you coun reper that Om thing and then our internal to Asinc aswell as Ben, huge and obviously suck forget. U Lack at Slucki, yeah Oknd and then so when you havemeetings which for Youre always going to be in the APARTN, when you haveofsite Bo aner e're always going to be, we orno one of the things I'll bereading a lot bow is when you tran everybody wo Ma workking. When you haveMeja Lisometings, it seems to be certain people that hold the hol thestage or the floor at te night like you, get face, facely sins as well. How doesit work its OTOM UM? That's a really good question in is something that I think we've all become very very usedto trying to facilitate other people weiing in Ol conesations. So there'stwo things really when you, I think, if Oget, really, okay with uncomfortable,silencis UNTOO, that's like the keys o being good, a Ou fociitating, anythingon zoo. So when you ask a question N,...

...you know Wat for people to reply andthen theres there's a key. This is he thing that Lladti ches Todo, which Ithink is so pecipy useful Um, is when you, when there's Lik a conversationhappening and you feel like lots of Foks? Maybe U O' getting involved. Youjust say the phrase. What else and then you leave there and then kind of seewhat comes out thet. So that's been really really cool to see kind of whathappens. If you ask that question as well, and then the other thing overssee s just to make sure that everybody feels like you're having that meetingin a safe space. So quite often what we'll try and do when we're havingdiscussions about things like tem happiness or a you know, growthonthings like that: a have those not very small team meetings, O having themmeeting fifty people, because that's very difficult to facilitate aconversation like that Um. The other thing I olway say is zoom is a great tall one and they havebreakot rooms which is really as well. So we just did a bunch ofot planningusing zoom break outloms, which was nice because also got to work with abunch of people from across the business. Don' don't really see thatmuch and iidmeant that everybody could be really beinvolved in theconversation as well? A THIRTY CO WE W Betofot to same Sambecause we us able to to come. Like the of course Eah. I can't think of any right now.BUTWAS managaing people, CAE MIT, much tr about that, could have enneed Tto,see people that hasn't see the boy game and wish obviously neither way Wat cuta preachlowo needing tolego nobing cutd of Bein needing port people a the sametime when you're managing people it can bee easeful to see them in a Ron,because you can say if someone is looking stressed or if theyre strucklayng or if they o a fooing behind Wi, their workage or if they atually Dithings, eper quickan, they, you know a boy or war Mor today, Ma God onto managing a team. When youcall see h Wen you cont Cet to feed BAC necesrity how the F Awil, you know howthey're doing in that day. Yet I think the biggest thing Um that superimportant for that is building is building trust with the people that youmanage. So the way that we do, that is, we don't have anyone managing more thanfour or five people, so they really know what's going on with their teamsand because it's very easy, too Um to kind of lose sight of everybody or orfight for feks tofi AD, into the background, when you're managing, likemaybe ten or fifteen people, especially remotely so having those small teams,is really powerful because they wall work together, they tall butingstogether they have opportunities to chat together and they wr so shed feelthat they have nogh time with their manager, r Tey to really kind of likeposter a really good connection. So we talk a lot about nd trust andtranspases, a huge thing as well. The thing that I say to all of my directsis is that I expect them to tell me everything that they need to tell me tomake sure that I can make them happy and comfortable and enjoy working asaphere,...

...and that is that is. It was very well.I think it can be a new thing. Wwhen you join a company and they're liketrust me and I'll, do whatever you need me to do. It can be o it like. This isno. I think that it takes a little whilefor people to feel safe, doing that to feel psychologically safe to lead intosomebody who is their manajar and to build that trust with them. So it's areal process of a getting to know them having having social chate when that'sjust overzee and zoom sayings it zoomed too much sand chap with people on sackor or spending some time in one ants, hi Han conersations. Well, those smallsocial interactions are really really important. So the trust and cranpiacypieces is really really important and then also we are e Talkin about givingfeer back. So they, the feeback, should never be like a one way thing. Wealways try and make sure that everybody feels that there's a Lopel feetbackThas, I give you fo back, you give me fee, Ackan, that's hard works, so thoseare things that we really prioritize and I think that that allows us to andlike feel like, we can. We can be clear about what people need, and then we dohave like a realy great people upteam who help us with things like grate,pans and and saying expectations around rolls and everything so phoill knowwhere they stand. But one thing that e that is quite important is that we allow people to pick up what theywant. So they have a certain amount of time that they spend in t e c Ach Day,and then everyone has personal development time as well and that's upto them. hiwly spend it. So there might be some people who are interested inleadership, for example, who spend their own personal development time.Learning that leadership- and you know new concepts and things like that, andthere might be another person that spends time, picking up a project fromsupport operations and helping them do that. You know whether they m might bethe type of person WHO's trying to Muve to engineering and they're picking upsomething more technical. So that's something that is kind of slightlyflexible, but Maagentelis make sure they know kind of what eer he's doingso they can support there. They Tayr not learning wesorts Al Ordo,they offor training. How does that work yeah? So one of my favorite things about up hereis the learning development team, because it's it's incensive and it'sreally really just amazing. You know we have so much training at our anvinitives. We have a yearly budget for training and going well. I say going toconverences, that's not thing at the moment I mean an so just there's a lotof resources in terms of complite the leaderships stop specifically. But iftheresomething that you were going learn so say you want to go inle acoding language. You can find a course and have a Chack wit, your managerabout it and then they'll approve it it well, then you just get toge and do itand you can spend a passwont ter an time doing that so there's so manyresources tbat we do are spokes to kind of be independent in what they want,rather than really Ling on their manager. To say this is what you shoulddo.

I think that that element of trust that youmentioned is is so important for those romate teams, Thai Werin ofbusinessesstruggle Wentheuderr. My workcing is trusting Ta Ham to just go ower theirwork without being wish the team being able to trust the manage what HEU said,bea to kind of Conson, be o with them and and raising propnes Orlegistaing Oo fustering. That culture trust is, iswhat a lot people think are quite daunted by no voicenow is arealyimportant, companion of making romate working work. No sure. I completely understand why that mightbe the case, and I think it Kindof tizes into what you're saying moreabout people feeling that they don't want to still Li out that control. Alittle bit and the thing that I would say is like when you do start to let go thatcontrol and Yo try and you do say assentsie to yours, Taff. I trust you.I trust you to get on with your jog. People were happy ar they moreproductive. You know it really does work, so I know that it might feeluncomfortable, but just lean into that discomfort, becauseyou don't know how good it could be. On the other side, Iway say: Yeah,definitely and Thaten lavmont. I gues people, Ise Pecican, gaing right how aI enjoying that company. It's on amazing Howt doesocreeen work wheneveryone's remaned, so we have a really amazing team ofrecruiters that we have specifi recruiters for each kind of function aswell. So we have a few wile creates that work, especially for acrosscustomer success, so that support and success o community lots of differentteens within that function, and they are, we poswe have hihing managers whoare responsible for saying what this is. What I need. We have somebody who helpsthe: U Hiring team from our side, to cinfacilitate all the documentation andeverything that's needed to post a job out, and then the recreating team ererealy responsible for like sourcing candadas. We all post a job everywherethat we can arn and then in terms of the actual process itself, and we havelike a very specific application, because the thing with thing is realyimportant about applying for jobs, especially in the current market, isnot worrying too much about previous experience, because we have people whoare amazingly successful it this rol, who would never work. I suppor Tharsomebody on the team was in professional Gulf. So if you do youreal, don't know what the Howse alwas going to perform in a job just becauseof what they've done previously, I think there'SA, b of an exeption tothat rulut. For the most part we try and make sure fake hopful that theyhave to attach a resume or a CV, and things like that and Um. We go throughlike a quite a rigorous interview process. Tomasior people woild actuallybe an to do the top itself. 'cause SAP is a pretechnical productin and there'salso bat, two thousand haps, that you need to to ve a CA troublshooting aswell. So we want toset people up for success by making sure that they'regood for the role and we've been really clear about what the rollirs itself Prety, you sold the welld...

R id Tro companis listening or nof themanagers who were thinking Acaa. You know I'm compettit, Toini'm Cin, myIATRO Frea, and I'm going to embrace that an a for Tho people that Wont Be.I choice, Nono, Arn, tey May gosto figure out what voice could you get toto lead AAn organization about how to start Saynerson and kind of Starttonbeds were my working in their culture yeah? I think definitely, the best onewould be to just push through letter's comfort. That would be the first thing.The second thing I would say is that you need to set rinkan boundaries foryourself, as especially as a manager what everybody does, but especially asa manageint, because I think ther can be a will kind of like concern orfeeling of Fimo when you're working remotely and- and this is somethingthat I learnd pretty quickly- is that you just cannot be in every tinsact.It's physically impossible, a don't, even try it, because you will be tiredall the time, and so I think, setting really good boungaries and you know nothaving things like slack on the phone and checking air or creeping upstairsgoing. Look at your laptop, which is what eer use can do sometimes and so making sure that Youre saying eabout it is important, and the other thing I would say is um rather thanworrying that it's not going to work. U T identify some Kytols that you thinkwill just connect some ofthe things kinnect, some of the DOTS and startthere don't feel that you have to have all answers to every single thing.That's going to come up straight Straightway, but you slack yet zom Ou,sone, sort of centralized documentation, place, TAT's, really really pisible foreverybody. Don't try and replace all of your interactions with meetings as welland as a last one, which I think is probably the most important one is tojust really really leaninto wetincommunication like if it's not your strong point, then make it a strongpoint, do more to try and help yourself get good at it, because it's the thingthat will really helps push you forward, and sometimes it can feel frustratingif you are kind of talking to someone and maybe you're not really connectingor getting through, and you needto talk something through on zoo, but don't letthat be the defail off straightway. We need to Har Don acall about thisbecause it can very quickly become tiring to e Otion Sen. So rtincommunications is really really a strong point for my work. evently ver advise- and I guess that please meon Fora Mor watis having to eve Wein right nowin three years and three yearsin January y is t onlything you miss about yourfice. There is actually I do really miss athis. Is I don't know if this was just in the magics office, but this is oneof my favorite things about just work in general is when et gets o Bot fortook on a priday and everyone's just feeling a little bit riday. You know,and it's just like a really nice feeling and everybody's excited to goto pup or sea, but also ilay, O as and...

...and then just to have their weekends,so that that was a really enjoyable experience for me, and I don't reallyget that I still get the fiday feeling, but I I'm by myself, so it's PRETM, butthe thing I would say is that that has really been replaced by I've made someamazing friends. That's up here, and so I still have. I still feel veryconnected to the people that I work with it's just in a different way and Iwould probably even say those connections are probably a little bitdeeper, because you're able to have more um kind of close conversations,tevision, not necessarily speaking to Someo, face to faces kuind easiest,taway feelings. I find you know if it's written down so while I really missedthat, I do think that there's a lot to be said for connecting twith people,Internet friends, I would say Ho wer looking to their friends, inthe friends, Co Realy also an has some really greatadvice there for people to to take away and and think about- and you know youmust go so ahead of the gay and what everyone else is running around O. Oh,my God, Ere Wat, Yo Ra. How do we basis Yos, I believeit Ain Ole to get therebuyeah? Definitely and and what I would say is Ifif anybody has questions aboutworking remotely. I shooting me message on Leeti, I'm ill happe to help. Wealso have a remote work guide, which I gim O over to to both of you, so ane toand 'cause one of the things that kind of happened when lockd down really cameinto effectwas that ournone ofourcofanes wag was gaining so manyquestions in his IG. I'm doing Evena we're going to get tlisle as I'll, sendit to you. Wellwel say when my sic find is Rin in then. I pay e Eniyet Y Yehlinconest, Yeh n I sa Forjinius and taking he an hesdtin. He said I know yes, when I itle great blowsover act man over so we can have a fin o. If te a neverybody said the SESTEMBERimagination o work tot o friends, I agee Wat's fo more information aboutwhat we do around St an enclasion at work. You can find US watch the spaceto U K. We are on the ord of your social median paforums. Ask What thisSPC e aanate IIS Bush, this P hypen CE. I rig wordy about US spending things alad, a e!! U Orand! We will see Youl in theexesit.

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